At Bluwalk, the vehicle deposit payment is intended to ensure the proper maintenance of vehicles in our fleet, as well as the necessary safety to avoid any financial background checks on the driver.
Follow these steps to initiate the deposit return:
1. Access Payment Settings here.
2. Click on the gear icon to access Payment Account Settings.
3. Click on Deposit Return.
4. Carefully read the legal disclaimer about the deposit return process, verify the IBAN where you want the deposit amount to be returned, and confirm the deposit return.
Important notes about the deposit return:
- The deposit return is initiated only upon the driver's request, either through the platform or by contacting our support service.
- The deposit refund process is generally completed within a maximum of 15 business days after the vehicle's return and the customer's request. This timeframe may be subject to variations.
- To ensure a seamless refund process, there must be no pending processes related to accidents or damages due to negligence. In such cases, the refund will be processed after the completion of the process and the clarification of all responsibilities.
- If there are pending payment amounts associated with your account, these will be deducted from the deposit to be refunded.
- Alternatively, the driver has the option not to request the deposit return, allowing for faster and simpler vehicle reservations in the future.
Wherever you go, we're here for you:
Through our help center, in the support area, or by phone (+351 300 600 278, available from Monday to Friday, 9:00 AM to 6:00 PM). See you soon!"