How to obtain a Criminal Record Certificate

A criminal record certificate can be requested online, by phone or in person.

Online request 

The request can be completed online without the need to travel.

To do so, you must:

• access the Criminal Record Online portal or the ePortugal portal;
• authenticate using your Digital Mobile Key or Citizen Card;
• fill in your personal details and indicate the purpose of the request;
• complete the payment;
• wait to receive the certificate by email or access it through the reserved area of the portal.

If you use a Citizen Card, you may also need:

• a card reader;
• your Citizen Card PIN codes.

Request by phone

The certificate can also be requested by phone through the following numbers:

• 300 003 990
• (+351) 210 489 010

(available on working days from 09:00 to 18:00)

To use this option, you must:

• have your Digital Mobile Key activated;
• have the autenticação.gov app installed on your mobile phone.

During the process, an assistant will help validate your identity and the certificate will later be sent by email.

In-person request

The request may also be completed in person at:

• Citizen Shops (Loja do Cidadão);
• courts;
• authorized public service counters.

Important information for TVDE drivers

When requesting the criminal record certificate for TVDE activity, you should indicate:

• Function: “Driver”
• Purpose: “Profession/activity without special law”
• Function specification: “TVDE Operator - IMT”
• Mention: “Involves regular contact with minors (Law no. 113/2009)”

Important information for delivery drivers

For delivery driver activity, you should indicate:

• Function: “Delivery Driver”
• Purpose: “Profession/activity without special law”
• Function specification: “Delivery Driver”
• Mention: “Involves regular contact with minors (Law no. 113/2009)”

The criminal record certificate is valid for 3 months and should be renewed regularly whenever requested by platforms or competent authorities.