At Bluwalk, we offer a simple, flexible, and hassle-free solution for renting 100% electric cars, fully equipped for ride-hailing services.
In this article, we outline the vehicle reservation conditions, highlighting the most important points to consider. To ensure your experience is free from surprises, it is essential to be aware of the conditions and responsibilities involved.
1. Minimum Usage Period: 30 Days
TVDE drivers and operators commit to using the vehicle for a minimum of 30 days.
If you wish to return the vehicle, simply give 30 days’ notice — easy and transparent — either by phone at (+351) 300 600 278 or by email at support@bluwalk.com.
2. No Credit Check (Only a Security Deposit for Individual Drivers)
At Bluwalk, we make it easy to rent TVDE vehicles.
We do not perform credit checks — only a €600 security deposit is required, which can be paid in up to 4 interest-free installments.
More freedom, fewer worries.
3. TVDE-Ready Vehicles
Our vehicles fully comply with the “Uber Law” and all TVDE platform requirements in Portugal.
We deliver the vehicle fully prepared and documented, so it can be quickly validated on the platforms and you can start driving without delays.
4. Specialized TVDE Support
Count on a dedicated and experienced team, available 5 days a week, to help you with everything you need — accidents, breakdowns, questions, or assistance.
At Bluwalk, you’re never alone — on or off the road.
5. Rates and Packages
Each vehicle has a fixed weekly rate, with an initial package of 1,250 km included.
You can increase your included mileage with additional +500 km packages.
When choosing your mileage package, it’s important to consider your driving habits. If you plan to drive short distances or only occasionally, the initial package may be enough. However, if you are an active driver or make long trips regularly, it may be more cost-effective to opt for higher mileage packages.
6. Additional Kilometers, Cleaning, Fuel, and Other Costs
The company monitors the number of kilometers driven weekly and compares them with the selected package.
If the mileage exceeds the chosen package, an extra fee of €0.16 to €0.19 per additional kilometer will apply.
At the end of the rental period, the vehicle must be returned with the same fuel or battery level and in the same interior and exterior cleanliness condition as when it was collected.
If returned in worse condition, extra fees will apply. Please note that there will be no refund if the vehicle is returned in better condition than initially received.
Additionally, the Rent-a-Car company may deduct administrative expenses related to traffic fines or other administrative procedures incurred during the rental period.
7. Included Services
Bluwalk provides full maintenance and repair services, including tire replacement and glass repair.
All vehicles include Via Verde and TVDE insurance with a €600 deductible.
This way, you save time and energy — focusing solely on driving and increasing your earnings.
8. Tolls
All vehicles are equipped with a Via Verde device, allowing automatic passage through tolls.
Toll expenses are the responsibility of the user and will be deducted from earnings.
Please note that some restrictions may apply to Via Verde usage, particularly in parking lots and Drive-Through services.
Removing this device is strictly prohibited, and any costs resulting from such illegal actions will be deducted from the user’s account.
9. Driver Responsibilities
The user is responsible for driving the vehicle in accordance with traffic laws, local regulations, and good driving practices. Proper care and maintenance of the vehicle are also the user’s responsibility.
Any violations, including fines or penalties, are the sole responsibility of the user.
10. Breakdowns
In case of an accident, breakdown, or other incident, the user must follow these procedures:
For maintenance needs or breakdowns, Bluwalk provides support Monday to Friday, from 9:00 AM to 6:00 PM.
Outside these hours, you may contact the roadside assistance line, which provides towing and passenger transport services.
If the breakdown immobilizes the vehicle for 72 hours or more, the Rent-a-Car company will provide a replacement vehicle, subject to availability.
Note: All maintenance or breakdowns resulting from normal vehicle use are covered by the rental — you will not have to pay for them.
11. Accidents
In case of an accident, breakdown, or other incident, the user must follow these procedures:
Immediately report the incident to Bluwalk at (+351) 300 600 278 and to the police authorities, following the proper instructions.
Fill out the European Accident Statement (DAAA) clearly and accurately, and send it to Bluwalk via support@bluwalk.com. Include the police reports, witness details, and any relevant photos.
Learn how to fill out the DAAA here.
The user must not admit fault or take any actions that could harm Bluwalk or the other parties involved.
Failure to follow these guidelines may result in the Rent-a-Car company charging the user for all damages resulting from the incident.
If the user is found at fault, they will be responsible for all related damages and costs, as specified in the rental contract, plus the accident management fee.
12. Damages
The user is responsible for any damage caused to the vehicle during the rental period.
To ensure proper damage assessment, an independent agent will carry out an inspection at vehicle collection (check-out), validated by the user.
A new inspection will take place upon vehicle return (check-in).
It is crucial that all existing damages are recorded during the initial inspection to avoid misunderstandings.
Any new damages found at check-in that were not recorded at check-out will be attributed to the user.
Bluwalk values transparency and effective communication in every interaction with users.
For more information or clarification about these terms, please don’t hesitate to contact us.
Wherever you go, we’re with you
Contact us through the Help Center, in the support area, or by phone:
📞 +351 300 600 278 (business days, from 9:00 a.m. to 6:00 p.m.)
👉 [Learn more about how to book your electric TVDE vehicle here.]