TVDE Vehicle Rental Conditions
This article aims to explain the driver’s rules and obligations in a clear and straightforward way.
Detailed rules for renting TVDE electric vehicles
To understand the concept first, see: How does vehicle rental work at Bluwalk?
1. Minimum period and return
- Minimum rental period: 30 days
- 30-day prior notice required for return
- Contacts:
- Phone: (+351) 300 600 278
- Email: support@bluwalk.com
2. Security deposit
- Drivers: €600 (payable in up to 6 interest-free installments)
- Operators: €1,398 (payable in up to 6 interest-free installments)
- Ensures proper use of the vehicle
3. TVDE-ready vehicles
- Fully documented
- Ready for immediate platform validation
4. Specialized support
- Team available Monday to Friday
- Assistance for breakdowns, accidents, and operational questions
5. Rates and mileage
- Fixed weekly rate
- Initial package: 1,250 km
- Additional packages: +500 km
- Extra mileage: €0.16 – €0.19/km
6. Return and cleaning
- Vehicle returned with similar battery/fuel level
- Proper cleaning required
- Administrative costs may apply for fines
7. Included services
- Maintenance for normal wear and tear
- TVDE insurance with €600 deductible
- Via Verde installed
8. Tolls
- Via Verde device installed
- Costs deducted from earnings
- Restrictions in some parking areas and DriveThroughs
- Removal of the device is prohibited
9. Driver responsibilities
- Comply with the Highway Code and applicable regulations
- Use the vehicle responsibly
- Pay fines and penalties
10. Breakdowns and accidents
- Support: Monday to Friday, 9:00–18:00
- Outside these hours: roadside assistance line
- Replacement vehicle if breakdown >72h
- Immediate communication in case of an accident
11. Damages
- Inspection at check-in and check-out
- Damages not recorded at check-in will be charged to the driver
- Transparency and clear communication are priorities
Bluwalk contacts
- Email: support@bluwalk.com
- Phone: (+351) 300 600 278