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Vehicle rental conditions for TVDE

This article outlines the conditions applicable to the rental of electric vehicles for TVDE at Bluwalk.

Before making a reservation, we recommend reading How vehicle rental works at Bluwalk, where the rental model is explained in a clear and practical way.

1. Minimum rental period

  • Minimum rental period: 30 days

  • Vehicle return requires 30 days’ prior notice

  • Return requests must be made via:

    • Phone: (+351) 300 600 278

    • Email: support@bluwalk.com

2. Deposit

  • No credit check required

  • Drivers: €600 deposit, payable in up to 6 interest-free installments

  • Operators: €1,398 deposit per vehicle, payable in up to 6 interest-free installments

  • The deposit serves as a financial guarantee and ensures proper vehicle use

3. TVDE-ready vehicles

  • Vehicles comply with applicable TVDE regulations

  • Delivered:

    • fully documented

    • ready for immediate platform validation

4. Dedicated support

  • Support team available 5 days per week

  • Assistance with:

    • breakdowns

    • accidents (claims)

    • operational questions

  • On-road and off-road support

5. Rates and mileage packages

  • Fixed weekly rental rate

  • Initial package included: 1,250 km

  • Additional packages available: +500 km

  • Packages should be selected based on driving needs

6. Additional mileage, cleaning and fuel

  • Mileage monitored weekly

  • Additional km cost: €0.16 – €0.19

  • Vehicle must be returned:

    • with the same battery/fuel level

    • in equivalent cleanliness condition

  • Administrative costs may be deducted in case of fines or procedures

  • No refunds apply if the vehicle is returned in better condition than initially delivered

7. Included services

The rental includes:

  • Maintenance related to normal wear (tires, glass)

  • TVDE insurance with a €600 deductible

  • Via Verde device installed

8. Tolls (Via Verde)

  • Via Verde device installed in the vehicle

  • Toll costs are deducted from earnings

  • Restrictions may apply in:

    • parking facilities

    • drive-through areas

  • Device removal is prohibited

9. Driver responsibilities

During the rental period, the driver must:

  • Comply with traffic laws and applicable regulations

  • Use the vehicle responsibly

  • Pay any fines, penalties or sanctions incurred

10. Breakdowns

  • Support available:

    • Monday to Friday, 9:00 AM – 6:00 PM

  • Outside these hours:

    • roadside assistance service

  • Breakdowns exceeding 72 hours:

    • may result in a replacement vehicle

  • Maintenance due to normal use is included

11. Accidents (Claims)

In case of an accident, the driver must:

  • Immediately notify Bluwalk and the authorities

  • Complete the accident report (DAAA)

  • Send documentation to: support@bluwalk.com

  • Provide:

    • police reports (when applicable)

    • witness details

    • photos

  • Avoid assuming undue liability

Failure to comply may result in damage charges and claim management fees.

12. Damages

  • The driver is responsible for damages to the vehicle

  • Independent inspections are carried out:

    • at check-out

    • at check-in

  • Damages not recorded at initial check-out will be attributed to the driver

  • Bluwalk prioritizes transparency and clear communication throughout the process

Bluwalk contacts

  • Email: support@bluwalk.com

  • Phone: (+351) 300 600 278